Customer Service

Shipping & Delivery
NetSleds.com offers the following shipping methods: You can expect your order to be processed within approximately one to two "business" days, provided the items are in stock and there are no problems with the payment verification. NetSleds.com does not guarantee same day shipping. Orders will not be processed on weekends and holidays. If you prefer a different shipper besides UPS or a quicker shipment (overnight, 2nd Day Air) please let us know so we can give you your options.

Free shipping does not apply to Alaska, Hawaii or International orders. Closeout items are not eligible for free shipping.
Product Availability:
We are not obligated to carry any item that has been discontinued by a manufacturer. All items are subject to availability. As the manufacturers' product lines change, our product line changes also.
Returns & Replacements

No returns on closeout items.

There is a 20 percent restocking fee for all cancellations and returns after an order has been processed and shipped.

All items must be returned within 15 days of receiving item for credit. Customer pays all shipping charges back to the warehouse. COD return shipments will not be accepted and just delay us on solving your problem. We will accept returns as long as the item is in original condition (no tags removed, protective covering on shields intact, and boxes not ripped).

Canceling an Order

You may request a cancellation of your order, provided your order has not already been processed and shipped. Please call during our business hours M-F 8am-5pm Mountain Standard Time to cancel your order. If your account has already been charged, you will receive a credit back to your account within approx. 72 hours.

Please never request to cancel an order via e-mail as we may not receive it in time.

There is a 5 percent restocking fee for all cancellations.

Processing Time
You can expect your order to be processed within approximately one to two "business" days, provided the items are in stock and there are no problems with the payment verification. NetSleds.com does not guarantee same day shipping. Orders will not be processed on weekends and holidays.
Order Status
NetSleds.com will do everything possible to keep you informed of your order via e-mail. Your tracking number will be emailed to you once the item is shipped.
Privacy Notice

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect:

This notice applies to all information collected or submitted on the Netsleds.com website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
Name
Address
Email address
Phone number
(etc.)

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:


Name
Address
Phone Number
(etc.)

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We offer gift-cards by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security:

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment To Children's Privacy:

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How You Can Access Or Correct Your Information:

You can access all your personally identifiable information that we collect online and maintain by logging in and clicking on my account in the above menu. We use this procedure to better safeguard your information.

How To Contact Us:

Should you have other questions or concerns about these privacy policies, please send us an email at via this contact form.

Conditions of Use
General:
Price, specification, and terms are subject to change without notice.
NetSleds.com is not responsible for errors in content and/or photography. All parts come with original manufacture warranty. Customer pays return shipping on all services.

Payments:
NetSleds.com currently accepts the following payment methods: Paypal
If your order is not available (back-ordered) you will be notified. It's very important to provide us with an email address, that you check often, for this reason. Cancellations due to your order being on back-order will NOT be accessed a cancellation fee.

Shipping:
NetSleds.com offers the following shipping methods:
You can expect your order to be processed within approximately one to two "business" days, provided the items are in stock and there are no problems with the payment verification. NetSleds.com does not guarantee same day shipping. Orders will not be processed on weekends and holidays. If you prefer a different shipper besides UPS or a quicker shipment (overnight, 2nd Day Air) please let us know so we can give you your options.
Free shipping does not apply to Alaska, Hawaii or International orders. Closeout items are not eligible for free shipping.

Product Availability:
We are not obligated to carry any item that has been discontinued by a manufacturer. All items are subject to availability. As the manufacturers' product lines change, our product line changes also.

Returns and Exchanges:
No returns on closeout items.
There is a 20 percent restocking fee for all cancellations and returns after an order has been processed and shipped.
All items must be returned within 15 days of receiving item for credit. Customer pays all shipping charges back to the warehouse. COD return shipments will not be accepted and just delay us on solving your problem. We will accept returns as long as the item is in original condition (no tags removed, protective covering on shields intact, and boxes not ripped).

Canceling an Order:
You may request a cancellation of your order, provided your order has not already been processed and shipped. Please call during our business hours M-F 8am-5pm Mountain Standard Time to cancel your order. If your account has already been charged, you will receive a credit back to your account within approx. 72 hours.
Please never request to cancel an order via e-mail as we may not receive it in time.
There is a 5 percent restocking fee for all cancellations.

Sales Tax:
Sales tax is only required for orders shipping within our resident state. Therefore, all orders shipping within Idaho will be charged the applicable sales tax according to your county.

Damaged Packages:
In the event that an item arrives damaged during transit, call NetSleds.com immediately at 208-521-5366. Keep all packaging materials and the original shipping carton. NetSleds.com will advise you of the procedures needed to follow. DO NOT return item until instructed to do so.

Processing Time:
You can expect your order to be processed within approximately one to two "business" days, provided the items are in stock and there are no problems with the payment verification. NetSleds.com does not guarantee same day shipping. Orders will not be processed on weekends and holidays.

Security:
Whether you are placing an order by phone or the internet, security is our number one priority. All on-line transactions are sent through our secure server and encrypted with 128-bit technology. Once the information is received through the internet or by phone, trusted authorized employees will process your payment, and make sure that your information is handled with the highest level of security.

Order Status:
NetSleds.com will do everything possible to keep you informed of your order via e-mail. Your tracking number will be emailed to you once the item is shipped.

You're currently on:

  • Home
  • /
  • Customer Service